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Pricing: All prices displayed at this site include Australian Goods and Services Tax (Inc GST).
Payment: By filling in the fax order form and faxing, or posting your credit card details to us. Instead of faxing, credit card numbers are secure if you scan your order and email the scan to us. We do not store credit card details in a database, neither electronically nor manually, therefore you are required to submit payment details with each order.
Payment for goods may be made by all credit cards or cheque. When making a direct deposit to our bank account (banking details are on the order form summary) please use your surname as a reference so that we can match your deposit to your order form. Payments by cash are not accepted except when shopping in person. Credit Card payments can be made by faxing the order form to us on (07) 3857 3811 or by mailing the form to us at Priceless Pets, 86 Kent Road Wooloowin, Qld 4030. Cheques are to be made payable to Priceless Pets. In the case of payments by cheque, goods will be dispatched as soon as the cheque has cleared. Australian cheques take 3 business days to clear.
Dispatch: Our aim is to dispatch your order on the same day if we receive the order or your direct deposit by midday (eastern standard time) or the next day if we receive it after then. We send emails to valid addresses usually within 24 hours after receiving your order. If you do not get an email inside two days, check with us, as maybe we did not get your order.
Freight: All orders are dispatched by the Australia Post eParcel service, which can track parcels, delivers by courier service, and requires a signature for receipt of each parcel. Undelivered parcels are taken to the local Post Office for collection. A standard freight charge of $6.50 applies to all orders for delivery in Australia. Please note, letters fly, but eParcels go by truck.
Defective Merchandise: All products sold on this site are made by longstanding reputable companies with contact details for their customer assistance clearly labelled on every product sold. Please contact the relevant manufacturer if you believe you have defective merchandise.
Loss of Property: You will receive confirmation by email when we have sent out your order. If it does not arrive when expected, we urge you to first contact your local Australia Post Office as parcels not able to be signed for you at your nominated postal address automatically go to your local post office for your collection. In the unlikely event that an order is lost by the postal service, please note that we do not accept responsibility for the loss. Most credit cards provide an insurance cover for this eventuality, and we suggest that you contact them if this occurs. We will, however, be more than happy to help you with your claim to the credit card issuer, and provide you with any documentation that you require. You can also seek compensation from Australia Post by completing a customer complaint form available at your local post office. Additionally, if you require a replacement, the postage will be free.
Privacy Policy: We recognize that your privacy is very important to you and that you have a right to control your personal information. All the information you provide Priceless Pets is regarded highly confidential. It is used for internal purposes only. We guarantee never to sell, rent or loan any identifiable information regarding yourself to any third party. You can visit all of this Web Site without telling us who you are or revealing other Personal Information. We will not collect any Personal Information about you except when you knowingly provide it on the faxed or mailed order form, or the "tell a friend" referral form. This information is only used for the purpose of delivering goods to you.
Cookies: We do not download a permanent cookie onto your hard drive to recognize your browser processing payment each time it visits our site or to track which pages you visit whilst at our site. We therefore cannot build up a consumer profile about you to tailor offers or direct marketing material to you.
Typing and Publishing: We shall not be responsible for any inaccuracies, typographical errors or omissions found on this web site. We reserve the right to make product information and pricing changes without notice. Specifications, features and promotions about products found on this web site are obtained from the manufacturer and may be changed by the manufacturer without our knowledge at any time. In the event that a product is listed at an incorrect price due to error in pricing, we shall have the right to refuse or cancel any orders placed for that product, even when the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account.
Disclaimer: We are not liable to you or anyone else for any loss in connection with use of this Web Site or a Linked Web Site. The Trade Practices Act and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods on the Web Site, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute. This site is provided by Priceless Pets on an "as is" and "as available basis". Priceless Pets makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. Priceless Pets does not warrant this site, its servers, or e-mail sent from Priceless Pets are free of viruses or harmful components. Priceless Pets will not be liable for any damages of any kind arising from the use of this site.
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